Trust no one

If you have children, you’re no doubt concerned about their safety, especially at school. What if money were no object? What could the school do for the utmost level of security?

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Putting the S in MSP

As an MSP,  you know that your customers expect you to service their accounts. After all, that’s why they contracted with you. But, they also rely on your expertise for another “S” word. That word is “solutions”. You need to provide solutions

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Productivity Score

Microsoft's Productivity Score feature is intended to help companies understand how users are adapting to Microsoft 365 technologies. It is an assessment of overall organizational productivity. Privacy advocates had expressed some concern about

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Microsoft Defender for Endpoint has a maze of licensing options

Microsoft Defender for Endpoint is a valuable benefit to help protect your Windows 10 users. Microsoft’s Defender Antivirus component adds heuristic real-time antivirus protection to the mix. Microsoft suggests that using them together gives you

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Another Microsoft 365 Outage Detected First

' When was your first clue that something was happening to Microsoft 365 yesterday? Was it when you couldn’t log in to your Azure portal? Or maybe Teams voice seemed to be fine during your call, but the chat messages started failing? Or was it a

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Selecting a DEM (Digital Experience Monitoring) Solution

These days it seems like every vendor is slapping a "DEM" label on their product.  It's definitely true that you have a lot of options when it comes to Digital Experience Monitoring. To complicate your decision further, many vendors are deeply

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You don't need yet another app

It’s hard enough to manage today’s remote environments. Yet, you must monitor your remote users to stay aware of their Microsoft 365 experiences. If you already have your own visualization solution you shouldn’t have to open yet another

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DEM deployment should be a solution, not a problem

With so many remote users today, monitoring their Microsoft 365 experience is a requirement, not an option. Deploying that monitoring solution should be the easy part. That’s why TrueDEM® can be deployed worldwide in about 15 minutes. Deploying

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Who has your keys?

I just reviewed the details of the severe hacking incident that Microsoft is referring to as “Solarigate.”  It makes me appreciate why our product, TrueDEM®, is really the only choice for remote user monitoring. We don’t need special access or

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True Real User Monitoring must include Microsoft

Microsoft 365 is a global service that is consumed by many corporations and individuals. Most end users connecting to this service do not realize the great lengths Microsoft went through to ensure you can get to your data. In this blog post I

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