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When was your first clue that something was happening to Microsoft 365 yesterday? Was it when you couldn’t log in to your Azure portal? Or maybe Teams voice seemed to be fine during your call, but the chat messages started failing? Or was it a burst of trouble tickets?


 Most importantly, when did you find out there was a Microsoft issue so you could inform your people? TrueDEM detected the outage over 40 minutes before the Microsoft formal announcement.  That's 40 minutes of early warning.

Not everyone was affected, of course. TrueDEM customers knew which of their users were having problems because our TrueDEM agent was on the users' devices. That’s the only way you can truly monitor the Microsoft 365 experience for each user. It’s like placing a smoke detector in your house. Where do you put it? It wouldn’t make sense to put it in your garage. The detector would still do its job, detecting smoke. But by then it’s too late. The purpose of detection is early warning, not confirmation of what you already know. You need to be where the users are.

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To TrueDEM users, the problem was obvious

If you were depending on a tool like Intune / Endpoint Manager to provide insight, you'd discover that Intune was one of the products that was sporadically down.  (We'd guess that it would give itself a "productivity score" of "0").  

Whether it's a regional outage like Brazil last June (TrueDEM detected 3 hours before announcement) or a sporadic outage like yesterday, TrueDEM is watching.  Our cloud-based Perfraction AI processes the data, providing essential insights on the entire data journey.  From the user, through their ISP, to their Microsoft 365 data endpoint.  And back again.  TrueDEM is where the users are.