TrueDem™ – Our End User Experience Monitoring Solution for Microsoft 365 and SaaS

Our product philosophy is simple. Anything we make must meed the needs of enterprises, but it must be so easy to install and manage that any size company can use it. As a result, TrueDEM comes with a large list of functionality designed to meet, and exceed the needs of medium and large enterprise customers. And TrueDEM is the easiest to install, the easiest to manage and the easiest to maintain monitoring product on the market.

What Type of Monitoring Does TrueDEM Perform?

Our product name is intentional. It fits in a category of monitoring known as digital experience monitoring (DEM). But DEM is broken into many sub components. At Perfrax, we do not believe that a product only delivering a subset of functionality should be representative of the category. And we knew that if you truly wanted to monitor user experience, you needed to support functionality from several “sub-categories” of DEM. TrueDEM is the only product providing the following sets of functionality:

  • Real User Monitoring (RUM) – TrueDEM monitors your users on their devices. This is the most critical component of ensuring optimal user experience in Office 365 and other SaaS platforms.
  • End Point Monitoring (EPM) – TrueDEM monitors both endpoints involved in any Microsoft 365 transaction. We monitor the user’s device, including network conditions and we monitor the cloud endpoints for health and availability.
  • Synthetic Transaction Monitoring (STM) – TrueDEM can be installed in Canary Mode on a virtual machine or on an IoT probe. Canary Mode runs synthetic tests 24×7.
  • Network Connectivity – TrueDEM evaluates the user’s network and provides detailed information on their network performance and connectivity to the Office 365, Microsoft 365 and Azure endpoints.
  • Real User Simulations™ – Real User Simulations do not exist as a category provided by industry analysts. This is a category of our own creation. We knew that the most accurate simulation was one where simulations happened on the user device, in the context of the user. But the technology had to be smart enough to avoid interfering. Nothing like this existed, so we created it.

Key Enterprise Features

Low Labor

TrueDEM requires the lowest labor investment of any real user monitoring product. Installation in an enterprise requires under an hour of your time.

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Highly Secure

You will not waste hours in security council meetings defending an inferior product. Why? We're Secure. No Passwords - Ever. Even our backend uses password-less authentication between modules.

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Tier 1 troubleshooting is done by AI. When a potential issue is detected, TrueDEM will invoke other agents and validate the scope of an issue.

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Office 365 Workloads

We monitor the Office 365 Apps and Workloads your users are truly using. See our up-to-date list.

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Crowd Performance Indicators™

TrueDEM does crowd monitoring right. Our AI engine processes inbound signals to find commonality even if environments are very different. That commonality is focused into a useable stream - our CPIs.

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Intelligent Alerts

TrueDEM does not work on static thresholds. We know normal, so we know what's good and bad. Our alerting engine tells you if we outside the norm instead of using static thresholds from the 90s.

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