When a user’s Outlook experience degrades, they don’t notice immediately.  They might eventually perceive that an outgoing email seems to take longer than usual to send.  But they don’t know what incoming messages are delayed unless they are specifically waiting for something.  And even so, Gartner says that the typical user’s first response is to ask a co-worker “Is your email working okay?”.   The response will be just another opinion without any facts.   TrueDEM© monitors the entire connectivity path, going beyond the Exchange “front door” directly to the Microsoft CAFÉ servers involved.